Refund policy
RETURN & REFUND POLICY
Return Period
We offer a 15-day return period from the date you receive your order.
For customers located in the European Union, this policy does not affect your statutory right of withdrawal, which allows you to cancel your purchase within 14 calendar days of receiving your order in accordance with applicable consumer protection laws.
Eligibility for Returns
To be eligible for a return, the item must:
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Be returned within the applicable return period.
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Be in the same condition as received.
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Not show signs of misuse, damage, or excessive wear.
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Include proof of purchase.
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Be returned, whenever possible, with its original packaging.
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact us at:
Email: Airzlyy@gmail.com
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible at Airzlyy@gmail.com. We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Customized or personalized products.
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Gift cards.
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Downloadable software or digital products after access or download.
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Perishable goods.
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Personal care, hygiene, or sanitary products that have been opened or used.
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Hazardous materials, flammable liquids, or gases.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you require a replacement for the same item, please contact us at Airzlyy@gmail.com.
European Union Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving the goods without providing any reason.
To exercise this right, contact us at Airzlyy@gmail.com before the withdrawal period expires.
You may be responsible for the direct cost of returning the goods unless otherwise required by law.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider and financial institution.
For customers in the European Union, any refund due will be processed within the time limits required by applicable law.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by law, customers are responsible for the cost of returning items.
Original shipping charges are non-refundable unless required by applicable law.
Contact Information
For any questions regarding returns or refunds, please contact: